tribun Privacy Policy

This page describes what we collect when you use tribun and how we keep that data protected. We operate in Indonesia and other supported jurisdictions where online gaming is permitted by law. When you register, deposit, or place bets on tribun, you share personal information with us. We treat that information as confidential and apply industry-standard security measures to safeguard it.

Our privacy practices are straightforward. We collect your name, email, phone number, and payment details so we can operate your account, process deposits and withdrawals, and comply with local regulations. We do not sell your data to third parties. We do not use your information for marketing without your consent. We share your data only with payment processors, identity-verification services, and regulators where legally required.

This policy applies to all users of tribun, regardless of whether you access our platform on Android, iOS, or desktop. Read the sections below to understand your rights and our obligations.

Data We Collect on tribun

We collect information at several points in your tribun journey. When you register, we ask for your full name, date of birth, email address, and phone number. We verify this data against official records to confirm your identity and prevent fraud.

When you link a payment method, we collect the account holder name, account number, and bank or e-wallet details. This information stays encrypted and is used only to process deposits and withdrawals. We never store your full bank credentials—we use secure payment gateways provided by DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

When you place bets on Liga 1, Piala Indonesia, or other events, we record your bet history, stake amounts, and settlement results. This information helps us settle disputes and track your account activity. We also collect device information (your phone model, operating system, IP address) to detect suspicious activity and improve our service.

How We Use Your Data on tribun

We use your personal information to operate your account. This means we use your name and email to set up your tribun profile, send you account notifications, and respond to support requests. We use your payment details to process deposits (from your mobile banking, local payment, online payment, e-wallet, mobile banking, or bank account to tribun) and withdrawals (from tribun back to your linked payment method).

We use your betting history to settle bets, calculate payouts, and keep records for dispute resolution. If a bet does not settle correctly, we review your history to investigate and correct the issue. We use your device information to detect and prevent fraud, account takeovers, and other security threats.

We may use your email address to send important updates about your account—password changes, security alerts, or policy changes. We do not send marketing emails without your consent. If you no longer wish to receive these emails, you can unsubscribe by replying to any email or by updating your notification settings in your tribun account.

Third Parties & Data Processors

We share your data with trusted third parties only when necessary. Payment processors—local payment, online payment, e-wallet, mobile banking, local payment, online payment gateways, and e-wallet, mobile banking, local payment, online payment virtual-account systems—receive your payment information to facilitate transfers. Identity-verification services receive your name, date of birth, and ID number to confirm your identity. These processors are bound by confidentiality agreements and use your data only to provide their service.

We may share your information with regulators, law enforcement, or government agencies if legally required. We will not disclose your data to third parties for marketing purposes without your explicit consent. We do not sell your personal information to advertisers or data brokers.

Our servers may be located outside Indonesia. By using tribun, you consent to your data being processed and stored on servers in other countries. These servers are protected by encryption and access controls.

Your Rights on tribun

You have the right to access your personal data on tribun. Log into your account and review your profile information, payment methods, and betting history. You have the right to request correction of inaccurate data. If your name, email, or phone number is incorrect, contact our support team and we will update it.

You have the right to request deletion of your account. If you no longer wish to use tribun, we can deactivate your account and delete your personal data, subject to legal retention requirements (we may need to keep records for tax or regulatory purposes for a limited time). You can request account closure by contacting our support team via live chat or email.

You have the right to data portability. If you want a copy of your data in a standard format, we can provide it. Contact our support team to request a data export.

Cookies & Tracking on tribun

tribun uses cookies to remember your login session and improve your experience. When you log into tribun on your phone or desktop, we set a session cookie so you do not have to re-enter your credentials every few minutes. This cookie expires when you log out or close your browser.

We use analytics cookies to understand how users interact with tribun—which features are used most, where users encounter difficulties, and how we can improve. These cookies do not identify you personally; they collect aggregate data. You can disable analytics cookies in your browser settings without affecting tribun's core functionality.

We do not use tracking cookies for third-party marketing. We do not share your browsing data with advertisers or social media platforms.

Data Security & Retention

We use industry-standard encryption (TLS/SSL) to protect your data in transit. Your login credentials are hashed and stored securely. Your payment information is encrypted and processed through secure payment gateways. We do not store your full bank details on our servers.

We retain your personal data as long as your tribun account is active. After you close your account, we retain data for a limited time to meet legal and regulatory requirements—typically two to three years for tax and fraud-prevention purposes. After that retention period, we delete your data. Some data may be retained longer if required by law (for example, records related to a dispute or a government investigation).

We at tribun apply industry-standard security practices to protect your data. Your information is encrypted, access-controlled, and shared only when legally necessary.

Contact & Data Subject Requests

If you have questions about our privacy practices or want to exercise your rights (access, correction, deletion, or portability), contact our support team. We are available via live chat, email, or in-app messaging. We respond to data-subject requests within a few weeks of receipt. Our team speaks English and Indonesian and can handle requests from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions of Indonesia.

If you believe we have mishandled your data or violated your privacy rights, you have the right to lodge a complaint with your local data-protection authority.

We update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on tribun. Continued use of tribun after such notice constitutes your acceptance of the updated policy.